How can we help?

Haul's installer isn't code-signed yet, so SmartScreen doesn't recognise it.

1. Choose More info in the SmartScreen window.
2. Choose Run anyway.

Haul draws its window with Microsoft Edge WebView2, which comes with Windows 10 and 11 but can be missing or damaged.

1. Install or repair the WebView2 Runtime from Microsoft.
2. Start Haul again.

1. Start Haul once, so it can register its helper with your browsers.
2. In Haul, open Options → Browser Integration and choose Install / Repair.
3. Close every window of the browser and open it again.

1. Pick the chromium folder itself, the one that holds manifest.json, not a folder above it.
2. AppData is hidden in the folder picker: paste %APPDATA%\com.haul.app\extension into its address bar.
3. Don't use a copy on a network or cloud-only drive.

1. Check that Catch downloads on this site is on in the extension's popup.
2. Make sure the site isn't excluded and the file isn't under your minimum size in Haul's options.
3. Click without holding Alt, or right-click the link and send it to Haul.

Download links often expire after a while, and some servers limit how many connections they accept.

1. Right-click the download and choose Refresh Download Address.
2. Start the same download again from its page in your browser. Haul takes the new address and keeps its progress.
3. If you use a proxy, check it under Options.

The server doesn't allow resuming, or the file changed on the server. Haul then starts over rather than join two different versions of the file.

1. Nothing to fix on your side. Downloads from that server can't be resumed.

1. Look at the status bar: if it says Limiter with a speed, click it to turn the speed limiter off.
2. Some servers cap the speed of every download, whatever the number of connections.

Haul refuses encrypted and DRM-protected video. For other sites it relies on yt-dlp, and sites change often.

1. Leave Keep Haul's copy of yt-dlp up to date on in Options, so fixes for changed sites arrive by themselves.
2. Try again later, once yt-dlp has caught up with the site.

We pause Haul when a release has a serious problem. Your downloads are paused, not lost.

1. Wait for the fix, or choose Check again. Haul carries on by itself when it's back.

This version is no longer supported.

1. Choose Update and Restart. Haul installs the new version and opens again.

1. Choose Help → Check for Updates…
2. Turn on Check for updates automatically in Options → General.